Our Terms & Conditions

  1. All copy and content is to be provided by the client. We are available to produce and source copy and content at an additional cost.

  2. Our preferred platform for domains and hosting is Squarespace - we will use this for all brand new website builds, primarily because it has been the easiest for our clients to use post-launch.

  3. To proceed you will need a domain and a host. We can source this and set it up but all associated costs must be paid for by the client. These costs will be broken down for you on the quote and can be paid monthly or annually to the domain/host provider (e.g. Squarespace)

  4. You can be involved as much or as little as you would like! We can also provide training so you can update your site yourself after completion or we can maintain it for you, this is something we can discuss in our initial meeting.

  5. In terms of payment, a non-refundable booking fee of 30% is required to confirm your time slot. The balance 70% is payable once the website is live and you are happy.

  6. We can provide training upon site completion/handover. This must be taken up within three months of handover and charged in line with our current hourly rate.

  7. You will reimburse us for any costs incurred in order to complete your project, including charges for bespoke email addresses, domain purchase, custom fonts, photoshop work, stock images etc.  We will inform you of these charges as soon as possible so you know exactly what was involved. 

  8. The responsibility to link the website to Instagram shopping lies with the client. We can quote separately for this but Sterry Design cannot be held responsible for any issues with Instagram shopping set up.

  9. Non payment: We’re sure you understand how important it is as a small business that we get paid promptly within 7 days of the invoice being issued. We rarely have any late payment issues with clients, but we need to protect ourselves too. So in the unlikely event that any invoice is not paid on time, we may charge a late fee amounting to five per cent (5%) of the amount owing for every seven (7) days that it remains unpaid. We also may choose to cancel the project immediately, suspend work till payment is received (including stopping ongoing work, removing unpaid material, and taking down the website), and/or take legal action to recover fees and any charges for doing so.